Direct debit is now available through GoCardless and will be our preferred payment method.

What do you need to do?

In your KeyNinja dashboard, **click here** to access My Account page. You can set up direct debit from there.

<aside> 💡 Unlike with a bank transfer, you won’t have to remember to make future payments as we will now collect every 7 days straight from your pre-agreed bank account.

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Below are some of the payment changes you should be aware once direct debit is in effect

• A direct debit charge will be on every Monday straight from your pre-agreed bank account.
• You will receive an invoice 7 days before each payment is taken and during this time you can raise a ticket if there were any issues with the amount.
• Your direct debit payments are protected, so you’re guaranteed a refund if a payment was ever taken in error.
• We will be building a page on the dashboard where you can see all your past and upcoming payments and invoice list.
• All cleaning rates will be provided once your property is set up so there are no surprises when you get your invoice.

<aside> ✉️ Please reach out to [email protected] if you would like discuss a custom credit term.

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